Career Profile

  • Results-driven professional with experience in a range of technologies.
  • Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
  • Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
  • Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.

Experiences

DevOp Engineer

October 2015 - Present
TS Group, Southampton
  • Managing a multi-site corporation’s servers and infrastructure
  • Implementing automation applications to monitor infrastructure
  • Using PHP to create bespoke monitoring dashboards for upper management
  • Developing web applications
  • Evaluating the business needs and implement appropriate solutions whilst working with senior stakeholders
  • Budget control knowledge including supplier negotiation and management

2nd Line IT Support Engineer

May 2015 - October 2015
HTEC, Southampton
  • Ensuring all support calls / e-mails are logged within KPI's using the Salesforce call management system.
  • Providing both software and hardware support using remote control / access systems for all engineers on site.
  • Being directly involved in the implementation of new software, hardware releases and adhoc rollouts.

1st Line IT Support Engineer

February 2015 – May 2015
HJS Essentia, Southampton
  • Worked in a team to resolve, manage and upgrade client’s IT systems.
  • Assisted with network security changes and analysis.
  • Assisted with removing malware and tracing the point of infection on client’s workstations and servers.

Projects

Consultancy work - Providing a range of IT consultancy services, including penetration testing and website security reviews.
Wikimedia Outreach - A responsive website designed to attract volunteers to contributing to Wikimedia projects.
WikiToPDF - A simple tool labs tool to convert a Wikipedia article into a PDF.

Skills & Proficiency

PHP

C#

Google Go

HTML5 & CSS